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Troubleshooting

"AI service is currently unavailable"

The AI provider is temporarily unreachable — your data is safe; try again shortly.

Onboarding, task sessions, Ask AI, reports, and scoring all rely on external AI services. When one is briefly unreachable you'll see a generic "AI service is currently unavailable" message.

  • Wait a minute or two and retry — these outages are usually short.
  • Nothing is lost: onboarding progress is saved stage by stage, and task sessions keep their full message history.
  • If it persists for hours, report it to an admin so they can investigate.