Help Center

For Approvers & Admins

Create and manage work items

Seed the backlog: create items with a type, priority, level requirement, and app.

Admins create the work items that members browse on the Work page. Each item has a type, a priority, the app it belongs to, and optionally a minimum level and a confirmation requirement.

  • Work Items tab — create and edit items, watch their status move as members pick them up.
  • Work item types are configurable — the Work Item Types tab controls the catalogue members choose from.
  • Assignments tab — direct specific items to specific members when the open pool isn't the right tool.
  • Items can require multi-stage confirmation before opening; the admin Confirm Queue tab shows that pipeline.

A work item with active sessions can't be deleted — close or resolve the sessions first.