SmartTeam
Help Center

Troubleshooting

I'm not receiving emails

Approval decisions and reminders come by email from SmartTeam — usually it's the spam folder.

  • Search all mail (including spam and promotions) for SmartTeam.
  • Add the SmartTeam sender address to your contacts or safe-senders list.
  • Confirm which address you registered with — Google sign-in uses your Google account's email.
  • Company inbox? Ask IT whether an external-sender filter is quarantining it.

Emails accompany key moments — profile decisions, activity outcomes, onboarding reminders — but everything they say is also visible in the app, so a lost email never hides your status.

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