Help Center

Getting Started

Waiting for approval

After you submit your profile, an approver reviews it — you'll get an email either way.

Once your onboarding profile is submitted, your account status becomes "pending approval" and you land on a holding page. An Approver or Admin reviews your application and either approves it, asks for changes, or rejects it.

  • Approved — you get an email and full access to the dashboard on your next sign-in.
  • Rejected — you see the reviewer's reason on the rejected page and can re-apply, which restarts onboarding.
  • No decision yet — sign in any time; you'll be routed back to the pending page until a decision is made.

Decision emails come from SmartTeam — check your spam folder if you're expecting one.